We normally ship all in stock items within 3 business days from the time your order is received. Orders are usually shipped via UPS and actual delivery time will vary according to your UPS Zone. (in most cases it averages 2-3 business days; 5 business days to California) Any item that is "out of stock" will be backordered and will be shipped immediately upon it's arrival in our warehouse. Occasionally, circumstances beyond our control will require additional shipping time. Holiday seasons, large orders, custom items, special orders and out of stock items may take longer. Some items may be temporarily out of stock for as long as 2 to 6 weeks weeks due to color, style, size or other unforeseen circumstance. We will contact you if items are backordered and customers will be notified if item ordered has been discontinued or is no longer available. If you are requesting a rush order and require delivery before times indicated, please e-mail for current shipping times for particular products and locations.

**Additional freight surcharges for furniture items are independent of the S & H charges as shown for each item.

All shipments to Canada, Alaska, Hawaii and US Territories will have an additional $13.00 freight surcharge added per order and will be shipped via US Postal Service. Olive Kids is NOT responsible for any fees or duties that may be applied to shipments to Canada. For detailed information regarding Canadian fees and duties, please contact the Canada Border Services Agency at 1-800-461-9999.
For International orders, Olive Kids accepts bank check or wire transfer only. For details email us at customerservice@olivekids.com

HOW TO MAKE A RETURN

Customers must email customerservice@olivekids.com or call to receive a return authorization - 877-OK OLIVE (toll free) or (603) 876-4228 (outside the US). Merchandise returned without authorization will not be accepted and will be refused or returned to you at your expense. Please include the return authorization number with the return.

For each visitor to our web page, our web server, where possible, automatically recognizes the customers domain or email address.

We collect the domain name and email address, where possible, of visitors to our web page, the email addresses of those who post messages to our bulletin board (when activated), the email addresses of those who communicate with us via email, the email addresses of those who make postings to our chat areas (when activated), aggregate information on what pages consumers access or visit and information volunteered by the consumer, such as survey information.

The information we collect is used to improve the content of our web page, used by us and the manufacturers of Olive Kids products, to contact consumers for marketing purposes and not shared with other organizations for commercial purposes.

If you wish not to receive email from us in the future, please let us know by emailing us and telling us you do not want to receive email from our company.

As we continue to develop our business, we might buy or sell operating divisions, companies or other business assets. In such transactions, customer information generally is one of the transferred business assets. Also, in the unlikely event that Olive Kids, LLC., or substantially all of the assets of either the whole company or one of its operating divisions are acquired, customer information, including, but not limited to email addresses, for the relevant component of our business will, of course, be one of the transferred assets.